- Brad's Auto Clinic
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We are highly recommended by verified reviews
Brad's Auto Clinic
218-722-6672
5193 Rice Lake Rd
Duluth, MN 55803 46.886710 -92.153675
http://bradsautoclinic.mechanicnet.com/
218-722-6672
5193 Rice Lake Rd
Duluth, MN 55803 46.886710 -92.153675
http://bradsautoclinic.mechanicnet.com/
4.94/5.00 average rating
235 reviews
235 reviews
[ Write a Review ]
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| Shop Comment Thank you Jay! |
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| We got really great service and they were very knowledgeable. They were upfront about the cost of repair and came through great. |
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| Very friendly and VERY HONEST!! Dave was very clear about explaining everything and nice to work with. I WAS TRULY AMAZED AND GRATEFUL FOR THEIR HONESTY!! I don?t think it happens much anymore |
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| I'm a first time customer being new to the neighborhood and drive by Brad's almost everyday so called them about repairing my a/c which had developed a leak. Here's my take away: Very friendly and professional on the initial call for an estimate and appointment. I dropped my vehicle off the night before the appointed date and they called me the next afternoon to inform me the work was complete and my vehicle was ready, which was great. I picked it up the next morning when they opened at 8 a.m., the price for the repair was actually less than the initial rough quote I received on the phone, the work was great, vehicle was clean and a/c still working great three weeks later! Now the only negative in the entire experience which prevented me from giving a five star rating. When my wife dropped me off to pick up the vehicle and pay the bill, I went into the office, said "Good morning, I'm here to pick up the white GMC Sierra" to the gentleman who came in from the shop to help me at the counter. He looked at me without saying anything for an awkward silent moment with a look that made me feel like maybe I said something wrong, then said "Name?" Word of advice - never treat customers like they should automatically know what you're expecting them to say, especially first time customers. Say "Good morning" in return, and follow up with a friendly, helpful response. My vehicle was the only white GMC Sierra on the lot so one might think it was enough to identify with. A customer very happy with the service, repair and cost can quickly be deflated by one bad interaction experience with the staff. Everything else was great, and happy to have my a/c fixed, thank you! |
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| Brads got my vehicle scheduled for in a few days, quickly diagnosed the issue, provided an estimate, and completed the work the next day once parts arrived. |
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| Over the top quality work.. customer service could be a little better |
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| Completed a repair that was probably also needed, but didn't solve the noise issue that I initially brought the vehicle in for. |
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| Good job, but it was costly to fix. |
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| They were super friendly and knowledgeable as as always, the only thing i would have asked is that the first appointment i made for a block heater install I thought they would have the item in stock. They didn't have it because they needed a VIN. Had I known that I would have provided it. The part needed to be ordered and I had to make a return appointment for the heater. All in all the experience was fine and done professionally. Just a bit more time consuming for me on my end. All in all it was good though. |
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| Took my truck in for "service 4x4 light on" and a few other things. I love this place, employees seem to be trustworthy ( personal items still there when I got my truck back) Steve will call you and update you with the cost$ before they start, so there's no surprises. Unfortunately, my 4x4 service light came on before I made it home that day. "Brad's is my go-to shop. Listen to his knowledge Tuesday's at 8:40 am on Kqds. |
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| Very polite and very informative with what?s happening and why! |
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| They put my new tires on with the white letters inside. They said they tried to call me but my phone went to voicemail, but they didn't leave a message. They said they'd turn them around for an extra $10 apiece some day when they aren't busy. I said, "So in other words, never, right?" He said ,"Yeah." Brads has always done right by me until now. This time I'm disappointed though. |
| Shop Comment Sorry to hear there was some confusion with your tires Cliff. Please give us a call so we can figure out how to correct this issue. |
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